It all started when…
Return Policy
At The Vintage, we are passionate about providing you with the freshest and highest quality coffee (and yes, other great swag). We want you to be completely satisfied with your purchase. However, due to the perishable nature of coffee and our commitment to quality, our return policy is as follows:
1. Freshly Roasted Coffee Beans:
No Returns or Exchanges: We roast our beans to order to ensure maximum freshness. For this reason, we cannot accept returns or exchanges on whole bean or ground coffee once it has been shipped.
Issues with Your Order: If you receive the wrong coffee, if there is a significant issue with the quality (e.g., damaged packaging during transit leading to spoilage), or if there is a mistake in your order, please contact us within three days of receiving your shipment. Please provide your order number and details of the issue, including photos if applicable. We will review your case and, if the error is on our part, we will gladly offer a replacement of the incorrect or damaged item or a refund for that portion of your order.
2. Merchandise (e.g., Mugs, Apparel, Swag):
Unworn, unwashed merchandise with original tags attached may be returned or exchanged within [Number, e.g., 30] days of the original purchase date.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
How to Initiate a Return or Report an Issue:
Please contact our customer support team via email at magazine@thevintagenola.com to alert us of an issue.
Provide your order number, details of the item(s) you wish to return or the issue you are experiencing, and any supporting documentation (e.g., photos).
Our customer support team will provide you with instructions on how to proceed with your return or resolution.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited back to your original method of payment within seven business days. Please note that processing times may vary depending on your payment provider.
Important Notes:
We reserve the right to refuse any return that does not meet the conditions outlined in this policy.
This return policy applies only to purchases made directly from our website or physical store (if applicable). For purchases made through third-party retailers, please refer to their respective return policies.
We appreciate your understanding and thank you for considering The Vintage. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.
Privacy Policy
This Privacy Policy describes how The Vintage and/or OnePack Hospitality Group (the "Website") collects, uses, and protects the personal information of our users ("you" or "users"). At The Vintage, we are committed to maintaining the privacy and security of your information.
Please note that we do not share or sell your personal information to third parties.
1. Information We Collect:
We may collect the following types of information from you:
Information You Provide Directly: This includes information you may provide when you interact with our Website, such as:
Contact Information: If you contact us through a contact form or email, we may collect your name, email address, and any other information you choose to provide.
Account Information: If you create an account on our Website (if applicable), we may collect your username, password, and other profile information.
Comments or Submissions: If you post comments or submit content to our Website (if applicable), this information will be visible to others in accordance with the Website's functionality.
Transaction Information: If you make a purchase through our Website (if applicable), we may collect information necessary to process your order, such as your name, billing address, shipping address, and payment information. Please note that payment information may be processed by a secure third-party payment processor, and we may not directly store your full credit card details.
Information Collected Automatically: When you access and use our Website, we may automatically collect certain information about your device and browsing activity, including:
Log Data: This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
Cookies and Similar Technologies: We may use cookies (small text files stored on your device) and similar tracking technologies to enhance your user experience, understand website usage, and personalize content. You can control the use of cookies through your browser settings.
2. How We Use Your Information:
We may use the information we collect for the following purposes (but probably not):
To Provide and Maintain Our Website: To ensure the Website functions properly and to provide you with access to its features and content.
To Communicate with You: To respond to your inquiries, provide customer support, and send you administrative information (e.g., updates to our policies).
To Personalize Your Experience: To tailor content and features to your interests and preferences (if applicable).
To Analyze Website Usage: To understand how users interact with our Website, identify trends, and improve our services.
To Process Transactions: To fulfill your orders and process payments (if applicable).
To Ensure Security: To protect our Website and users from fraud, security breaches, and other harmful activity.
3. Information Sharing and Disclosure:
We want to be clear that we do not share or sell your personal information to third parties for their marketing or any other purposes.
We may disclose your information in the following limited circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you (e.g., hosting providers, payment processors). These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a court order, subpoena).
Protection of Our Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
4. Data Retention:
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Your Rights:
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. If you wish to exercise any of these rights, please contact us using the contact information provided below.
6. Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Children's Privacy:
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.
8. Links to Other Websites:
Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
9. Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
OnePack Hospitality Group, 609 Metairie Road, Suite 320, Metairie, LA 70005
By using our Website, you consent to the terms of this Privacy Policy.
Last Updated: Dec 2024